Working Together to Achieve Success

Working Together to Achieve Success

In June 2023, one of our residential homes was visited by the local commissioning team. At the time, the Manager had recently been appointed, and some changes had been made to the staff team. Following the visit, the commissioning team provided the new Manager with a set of actions and areas for improvement.

To support the Manager and the new team, a Quality Manager was allocated to work alongside them, supported by the Regional Manager. Together, they provided essential guidance and feedback, focusing on the following key areas:

• Improving knowledge and understanding of the medication policy, systems, and processes.
• Providing additional support to the medication champion within the home.
• Enhancing the new Manager’s induction by offering a focused introduction to local systems and records management.

The Quality Manager continued to visit the service regularly, offering ongoing support and guidance. During subsequent visits, they were able to provide positive feedback to the Manager, highlighting the improvements they had observed. This progress was further recognised when the local commissioners returned for another visit and were impressed with the significant improvements made.

In addition, the Care Inspectorate Wales (CIW) carried out an inspection and awarded silent ratings of excellent in three out of four areas. This is a fantastic achievement for the service and acknowledges the positive changes that the Manager and staff team implemented, with invaluable support from the Quality Team.