At Keys, we are committed to providing care and support tailored to the unique needs of every young person in our homes. One such success story is that of LB, a young person with a global learning delay, who joined us in August 2023.
A Challenging Transition
Before coming to Keys Group, LB had been in his previous placement for over four years. Unfortunately, the home could no longer accommodate him once he turned 16, as they required all residents to attend education on-site, which was no longer available. This transition was understandably difficult for LB, compounded by the fact that Pippins, his new home, was newly opened with an entirely new staffing team.
During the initial six months, LB faced challenges in adapting to his new environment. He often displayed aggressive behaviours, including verbal abusive language, which required a thoughtful and compassionate approach from our team.
Overcoming Fears and Building Confidence
LB expressed a love for fireworks but had never attended a display due to his fear of the loud noise. Our dedicated staff worked closely with LB to help him overcome this fear. They began by watching displays from the car while he wore ear defenders, gradually reducing his dependence on them. Eventually, LB was able to attend firework displays without any support aids, and he discovered a genuine enjoyment for these events. This year, he has attended multiple displays, enhancing his social interactions and confidence.
LB also shared his dream of visiting London, though he felt overwhelmed by crowds and the busy environment. Leveraging the strong, positive relationships they had built with him, our staff supported LB in overcoming his anxieties. Step by step, LB successfully took a train to London, navigated the underground, and even visited a museum. Over the past year, LB has been on several trips to London, each time growing more confident and independent.
Empowering Staff to Provide Better Care
The staff at Pippins have received ongoing support from our Positive Behaviour Support (PBS) coach, along with additional e-learning and face-to-face training. These initiatives have deepened their understanding of learning difficulties and equipped them with strategies to provide the best possible care. This comprehensive training has been instrumental in fostering a supportive environment for LB and other young people in our care.
Positive Outcomes
Over the past 18 months, LB has formed incredible relationships with the staff at Pippins. This strong rapport has contributed significantly to a reduction in the number of challenging incidents, allowing LB to thrive in his new environment. His journey is a testament to the power of personalised care, patience, and the dedication of our team.
At Keys Group, we celebrate LB’s achievements and remain committed to supporting all young people to overcome challenges, grow, and reach their full potential.
